All Cartamodello Papeterie products as custom-made to order and cannot be resold. Once your order has been placed and paid for, and we have commenced our work, full refunds cannot be offered.
If you cancel your order within 24 hours of placing it, and the design process has not commenced, a full refund will be issued, minus a $40 cancellation fee.
If you wish to cancel after 24 hours of placing your order, and/or once design work has commenced (but prior to printing), a partial refund may be issued at our discretion, depending on the amount of time already invested in the order.
No refund can be given for custom orders once design work has commenced. Your 50% booking fee will be retained by Cartamodello Papeterie.
Due to the nature of the personalised stationery products, refunds cannot be made if the order has been sent to print.
In the case of client error (e.g. a typo not picked up in proofing) resulting in a reprint of an order, refunds will not be offered. We will make the changes as requested, then reprint the order at the original cost. Repayment, including re-shipping fees and any applicable rush fees, must be made to Cartamodello Papeterie before any items are sent to print again. Client errors include, but are not limited to: typos, spelling or wording errors, layout adjustment requested by the customer, colour variances and slight inconsistencies as a result of four-colour (CMYK) digital printing and different print stocks/mediums.
If by Cartamodello Papeterie's error, the print work includes an error/omission NOT represented in the final signed off proof (i.e. something is accidentally altered by Cartamodello Papeterie AFTER the final proof is approved), please contact us within three business days of receiving your order, and return the entire order to us (securely packed) within seven business days of receiving your order. Cartamodello Papeterie will then re-print the order to match the signed off proof, and deliver your reprinted order to you at no extra charge. No refunds will be issued. Your returned order must be received by us in its entirety, and in its original condition, before we will re-print and send your replacement order.
We go to great lengths to ensure your order is packaged safely and securely to avoid damage en route to you. In the unlikely case of your order being damaged on arrival, please contact us immediately and send through photos of the damaged package (prior to opening) and the damaged contents within. We will then work with you to come to a solution.
To ensure you're 100% comfortable with our finished products (which we know you will be!), we strongly advise that you purchase a sample pack prior to purchase. The sample pack will give you a hands-on experience with our products prior to placing your order, so you can see the quality of our work and products up close.
Please complete the form below to request an RMA number.